Shipping policy

Effective Date: 16 April 2026

At UA-Naturals, we are committed to delivering premium skincare and bath products in a timely, secure, and cost-effective manner. This Shipping Policy outlines the terms and conditions governing the processing, shipment, and delivery of all orders placed through our platform.

1. Order Processing

1.1 Processing Time

All orders placed on UA-Naturals are processed within 1–2 business days after successful order confirmation. Orders are not processed or dispatched on weekends or public holidays.

1.2 Order Confirmation

Once your order is successfully processed, you will receive an order confirmation message via Email, SMS, or WhatsApp containing your order details.

1.3 Dispatch Notification

After dispatch, a shipping confirmation will be sent along with your tracking information so you can monitor your shipment in real-time.

2. Shipping Availability

2.1 Domestic Shipping

UA-Naturals currently offers nationwide delivery across Pakistan.

2.2 International Shipping

At this time, we do not offer international shipping. However, we may expand our delivery network in the future.

3. Shipping Methods, Delivery Time & Charges

3.1 Standard Shipping

  • Estimated Delivery Time: 5–7 business days
  • Shipping Charges: PKR 270 (may vary based on location)

3.2 Delivery Conditions

Delivery timelines are estimates and may vary due to:

  • Courier service delays
  • Weather conditions
  • Public holidays
  • Remote or out-of-service delivery areas

3.3 Additional Charges

Extra charges may apply for remote locations or special handling requirements. All applicable shipping costs will be clearly displayed at checkout before order confirmation.

4. Order Tracking

4.1 Tracking Details

Once your order is shipped, you will receive a tracking number via Email, SMS, or WhatsApp.

4.2 Tracking Method

Customers can conveniently track their shipment either the courier partner’s official website using the provided tracking ID, or directly through the integrated tracking system available on the UA-Naturals website for a seamless experience, Click here.

5. Incorrect Address & Failed Deliveries

5.1 Customer Responsibility

Customers are responsible for providing:

  • Accurate shipping address
  • Active phone number
  • Valid email address

5.2 Delivery Failure Scenarios

Orders may be returned due to:

  • Incorrect or incomplete address
  • Customer unavailability
  • Refusal to accept delivery

5.3 Re-shipping Policy

In such cases:

  • The customer will bear re-shipping charges
  • Orders will only be re-dispatched after confirmation and payment of additional shipping fees

5.4 Refund Condition

If the customer declines re-shipment:

  • A refund will be issued for the product cost only
  • Shipping charges are non-refundable

6. Lost or Stolen Packages

6.1 Responsibility Disclaimer

Once the courier marks the order as “Delivered”, UA-Naturals is not liable for:

  • Lost packages
  • Stolen shipments

6.2 Customer Advisory

Customers are strongly advised to:

  • Provide a secure delivery location
  • Ensure someone is available to receive the package

6.3 Claims Process

In case of loss after delivery:

  • Customers must contact the courier service directly
  • UA-Naturals will assist by providing tracking and courier details
  • No refunds or replacements will be issued for delivered orders

7. Damaged, Missing, or Lost-in-Transit Orders

7.1 Reporting Issues

If your order arrives:

  • Damaged
  • Incomplete
  • Lost during transit

You must notify us within 48 hours of delivery.

7.2 Investigation & Resolution

Upon receiving your complaint:

  • We will investigate with the courier partner
  • Resolution may include replacement or refund as per our Return & Refund Policy

7.3 Eligibility Condition

Claims reported after 48 hours may not be eligible for resolution.

8. Contact Information

If you have any questions, concerns, or require assistance regarding shipping, please contact us: